We are happy to exchange goods within 7 days of purchase as long as they are in the same condition as when they were purchased. Plants that have been planted or have damage will not be accepted for exchange. It is Echuca Moama’s Plant Farm discretion to exchange or replace goods purchased. This will only be considered upon presentation of your original cash register receipt or online sales invoice.
We are not able to give cash refunds, and credit notes will be issued where applicable.
You are entitled to a refund under Australian law if the goods or service we rendered to you were not as promised or described. For example, if we are unable to provide the plant variety you purchased, you are entitled to a refund if you are not happy with a substitute plant. Return of goods will be required to obtain a refund.